I don't usually write reviews for anything ever. I think it's silly. I did, however, have a great experience there this morning and don't think it deserves the current 3-star rating. I've never liked going to the dentist so I hadn't been to one in a while and not since moving to the area. I had a filling fall out and needed it replaced so I asked a friend for recommendations in Mitchell and she said Dental Designs was where she usually went so I set up an appointment. Everyone was super nice and friendly and very welcoming! Dr. Farnham explained a lot of stuff really well and made me feel like I was in really good hands. Also, as a new patient, they do all this documenting and general care stuff to get a sense of what you'd need done and at one point he took a camera around the inside of my mouth which was projected up on a screen and showed me all the little things he noticed as he went which I thought was really cool. Not sure if all dentists do that but I was fascinated.
Then, about a month later when I stopped in to update my phone number and verify the time for my daughter's appointment the next day, I found they had cancelled her appointment already because I hadn't responded to a text confirmation.
All that being said, the dentist himself was great. Unfortunately, the office is poorly managed as the other staff have no concern or respect for your personal wishes (financial concerns) or rights under federal laws.
Absolutely awful! I went in because a filling had fallen out and it was causing pain. I was asked as a new patient to fill out a questionnaire ranking various items (pain, financial cost, cosmetic look, etc.) in terms of importance to me. Because my financial resources are very limited, I listed cost as a primary concern (right below pain, I believe). After the dentist did his exam and I provided staff with my insurance information, I was given a quote to fix the missing filling and tackle a couple other preventive issues, none of which where pressing. The quote I was provided for all this work showed approximately $200 as patient responsibility. With this information, I went forward with the work they detailed and paid up-front my portion of the bill. A week later, I received a bill for over $400. Because they did not adequately research my insurance (even though I listed cost as a primary concern) they errored on their original quote. Oops! I would have never done the additional work had I been provided with accurate information from the beginning - simply because I could not afford to do so. I was told they would except payments.
Dr. Farnham and the staff are Dental Designs are always so helpful and kind. It is a family business and they truly care for their patients. Dr. Farnham does an excellent job at explaining any procedures and work needed to be done.
When I indicated I would be moving to another dental office, I was told they would not release or transfer my records until I finished paying on my balance. To do this would be in violation of HIPPA laws, which I explained to them. Reluctantly, they released my records to me. How can the staff not be knowledgeable of this law? Lawsuit waiting to happen!
Dental Designs Family Dentistry is a US Dentist based in Mitchell, South Dakota. Dental Designs Family Dentistry is located at 2110 N Minnesota St, Mitchell, SD 57301, USA.
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